Web Help Desk Software for Mac OS X Background
Web Help Desk Software for Mac OS X Icon

Web based help desk software for Mac. Powerful customer service desk software.

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Web Help Desk Software for Mac OS XOverview

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- iPhone App - search: Web Help Desk Mobile
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Windows Remote Desktop Connection
- Apple Remote Desktop
- Absolute Manage
- JAMF Casper Suite
- OS X "Screen Sharing" App
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

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Major Release Features Added
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Web Help Desk Software for Mac OS XTech Specs

Version
10.0.18.3
Date
11.17.10
License
Free to try
Language
English
File Size
147 MB
SubCategory
Operating Systems
Mac OS X,Mac OS X 10.4,Mac OS X 10.5,Mac PPC
System Requirements
Mac OS X 10.4 or higher

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